5555qq Terms and Conditions

1.1 Age Requirement

To use the 5555qq platform, you must be at least 21 (twenty-one) years of age. Registration by minors is strictly prohibited. We may request proof of age verification at any time and reserve the right to close an account if such proof cannot be provided.

1.2 Other Eligibility Conditions

• You must be capable of making decisions as a responsible individual.
• You may not use the platform if you are subject to any legal restriction or prohibition.
• Employees, partners of 5555qq or their close relatives may not participate in promotional offers.
• Only one account per family or household is permitted.

2.1 Registration Process

When opening an account on 5555qq, you must provide accurate and truthful information. Providing incorrect or false information may result in account cancellation and forfeiture of any stored balance. The required information at registration includes:

• Full name (as per national ID card or passport)
• Valid mobile number and email address
• Date of birth (for age verification)
• Payment method details

2.2 Account Security

• It is your own responsibility to keep your login credentials confidential.
• Do not share your password or login details with anyone else.
• If you suspect unauthorized access to your account, contact us immediately.
• Each account is for one specific individual — gaming on behalf of a third party is prohibited.

2.3 KYC Verification

5555qq may request completion of a Know Your Customer (KYC) verification process when necessary. This may include a copy of a national ID card, passport or driving licence and proof of address. We reserve the right to limit withdrawals until KYC is completed.

3.1 Deposit Terms

• All deposits must be made from the registered user's own account.
• Deposits via third-party accounts or credit cards are prohibited.
• The minimum deposit amount is ৳300 — for each payment method.
• Once a deposit is completed it is non-refundable, except in the case of a technical error.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals must be made using the same payment method used for the deposit.
• Withdrawal processing is generally completed within 15 minutes to 2 hours.
• Large withdrawals may be held if KYC verification has not been completed.
• If there is any suspicious activity on the account, withdrawals will be approved subject to investigation.

4.1 Welcome Bonus

5555qq offers new members a 100% welcome bonus on their first deposit, up to ৳20,000. Example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Or a deposit of ৳42,000 earns a maximum bonus of ৳20,000, giving a total of ৳62,000.

4.2 Bonus Wagering Requirements

• The wagering requirement for the welcome bonus is 15 times (15x) — meaning you must wager 15 times the bonus amount.
• The bonus balance cannot be withdrawn until the wagering requirement is met.
• The bonus must be used within the specified time period — any unused bonus will be cancelled after it expires.
• Using multiple accounts to claim bonuses is strictly prohibited.

4.3 Other Promotions

From time to time, 5555qq runs various special promotions, cashback offers and tournaments. Each promotion has its own applicable terms and conditions, which are clearly stated in the promotion description. 5555qq reserves the right to modify or cancel any promotion without prior notice.

5.1 Game Rules

Each game available on 5555qq has its own rules. Once a bet is accepted it cannot be changed. If an abnormal result occurs due to a technical error, that round will be considered void and the bet amount will be refunded.

5.2 Fair Play Policy

• 5555qq is committed to ensuring a safe and fair gaming environment.
• SSL encryption and secure connections are used across all games.
• Random Number Generator (RNG) technology is used to ensure the fairness of game outcomes.
• No manual intervention is made in the outcome of any bet or game.

5.3 Special Rules for Live Casino

In live casino games (including Evolution Gaming, Ezugi and other providers), the dealer's decision is final. If a connection is lost, the game state is preserved and the result will be displayed as soon as the connection is restored. In the event of any technical issue in a live game, the decision of 5555qq is final.

6.1 VIP Levels and Benefits

The 5555qq VIP program has five levels. A regular weekly cashback benefit applies at each level:

6.2 VIP Level Changes

• It is possible to move up to a higher VIP level through regular gaming activity.
• VIP level may change in the event of prolonged inactivity.
• Cashback is automatically credited to the account at a set time each week.
• 5555qq reserves the right to modify the terms of the VIP program at any time.

7.1 Strictly Prohibited Actions

• Creating or operating multiple accounts.
• Registering with a fake identity or false information.
• Abuse of the bonus system (bonus hunting).
• Collusion or conspiring with other players.
• Playing games using automated bots or software.
• Attempting to interfere with the platform's security or technical systems.
• Using the platform for money laundering or illegal financial activities.
• Harassing or behaving abusively toward other users.

8.1 Data Collection and Use

5555qq collects and processes your personal information. We do not sell your information to third parties. To learn about our full data policy, please visit the Privacy Policy page.

8.2 Data Protection

• We use SSL encryption technology to keep your information secure.
• Payment information is stored in compliance with the highest security standards.
• Your account activity is monitored to prevent fraud.

9.1 Rights of 5555qq

5555qq may suspend or close an account without notice in the following circumstances:

• If these terms and conditions are violated.
• If fraudulent or deceptive activity is suspected.
• If KYC verification fails.
• If money laundering is suspected.
• Upon instruction from legal authorities.

9.2 User Rights

You may contact us at any time to request the closure of your own account. All valid withdrawals can be processed before the account is closed (subject to conditions being met). To learn more about self-exclusion for responsible gaming reasons, visit the Responsible Gaming page.

10.1 Disclaimer of Liability

• 5555qq is not liable for any loss caused by a service interruption.
• 5555qq is not responsible if a game is disconnected due to internet connection issues.
• 5555qq is not liable for software errors by third-party game providers.
• Our liability is limited for any loss caused by an unexpected technical error on the platform.

10.2 Indemnification

If you violate these terms and conditions, 5555qq and its associated parties reserve the right to claim compensation. Any claim against 5555qq must be submitted within 30 days of the date of the incident.

11.1 Right to Make Changes

5555qq reserves the right to change, amend, or update these rules and terms and conditions at any time. For significant changes, a notice will be published on the website or a notification will be sent to the registered email/mobile.

11.2 Acceptance of Changes

• If you continue using the platform after updated terms and conditions are published, you will be considered to have agreed to the new terms.
• If you object to the new terms, stop using the platform and submit a request to close your account.

12.1 Support & Complaints

If you have any questions or complaints about these rules and terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali

After receiving a complaint, we will review it promptly and inform you of the resolution.

12.2 Responsible Gaming

5555qq always supports responsible gaming. If you are experiencing difficulty controlling your gaming, you can find support information on our Responsible Gaming page. We also provide the option to set self-exclusion limits or temporarily suspend your account.